Enquiry: Bay window rails driving me potty as they fail to close. Need new rails. Can you help please?

This is what our customer wrote us when making first contact.

So we remove the old rotten rail and install a silent gliss 3900 build for heavy duty use. Works like a dream with roller gliders. Absolute delight to fit. Problem solved! Happy customer, happy fitters 🙂

Here is how it all happened:

  1. Customer emails us with enquiry
  2. We reply to arrange a measure up visit
  3. We quote via email, customer accepts
  4. Product is ordered. 3-5 day lead time
  5. Product is delivered to us. We arrange fitting
  6. Track is Fitted and its smiles all round 🙂